Privacy policy
Customer Policies
Privacy Policy
The Epicurean Trader ("we," "us," or "our") is committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at theepicureantrader.com, use our services, or interact with us in any way.
Information We Collect
We may collect information about you in a variety of ways, including:
- Personal Data: Name, email address, mailing address, phone number, date of birth (for age verification on alcohol purchases), and payment information that you voluntarily provide when making a purchase or creating an account.
- Order Information: Products purchased, order history, shipping preferences, and gift recipient details.
- Subscription Data: Provisions Club membership tier, taste preferences, curator selections, dietary restrictions, and delivery schedule preferences.
- Device Data: Browser type, operating system, IP address, device identifiers, and browsing activity on our site collected through cookies and similar technologies.
- Communication Data: Records of your correspondence with us, including customer service inquiries and feedback.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and delivery
- Manage your Provisions Club subscription and personalize your curation experience
- Send order confirmations, shipping updates, and delivery notifications
- Provide customer support and respond to your inquiries
- Send promotional communications, newsletters, and product recommendations (with your consent)
- Improve our website, products, and services
- Comply with legal obligations, including age verification for alcohol sales
- Detect and prevent fraud or unauthorized access
Sharing of Information
We do not sell your personal information. We may share your information with:
- Service Providers: Shipping carriers, payment processors, email marketing platforms, and analytics services that help us operate our business.
- Artisan Partners: Select brand partners when you opt in to receive information about featured producers and their products.
- Legal Requirements: When required by law, regulation, or legal process, or to protect the rights and safety of our customers and business.
Your California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:
- Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you.
- Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
- Right to Opt-Out: You may opt out of the sale of your personal information. We do not sell personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise any of these rights, please contact us at privacy@theepicureantrader.com or call (415) 855-0875.
Cookies & Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.
Data Security
We implement industry-standard security measures including SSL encryption, secure payment processing through PCI-compliant providers, and regular security audits to protect your personal information. However, no method of transmission over the Internet is 100% secure.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time.
Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, please contact us:
The Epicurean Trader
Email: privacy@theepicureantrader.com
Phone: (415) 855-0875
Address: San Francisco, CA
Terms of Service
Welcome to The Epicurean Trader. By accessing or using our website (theepicureantrader.com), placing an order, or subscribing to our services, you agree to be bound by these Terms of Service. Please read them carefully.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or service without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.
Age Verification
Certain products sold on our site, including wine, spirits, beer, and cocktail kits, contain alcohol. You must be at least 21 years of age to purchase alcohol products. By placing an order for alcohol, you confirm that you are of legal drinking age. An adult signature (21+) is required upon delivery of all alcohol orders. We reserve the right to cancel any order where age cannot be verified.
Accuracy of Information
We strive to present accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions, images, pricing, or other content on our site is accurate, complete, reliable, or error-free. If a product offered on our site is not as described, your sole remedy is to return it in unused condition.
Orders & Payment
- All orders are subject to acceptance and availability.
- We accept major credit cards, debit cards, Apple Pay, Google Pay, and Shop Pay.
- Prices are listed in US Dollars (USD) and do not include applicable sales tax or shipping fees unless stated otherwise.
- We reserve the right to limit quantities or cancel orders that appear to be placed by dealers, resellers, or distributors.
- Order confirmation emails are sent upon successful placement but do not guarantee fulfillment.
Provisions Club Subscription
The Provisions Club is a recurring subscription service. By subscribing, you agree to the following:
- Subscriptions automatically renew on a monthly or quarterly basis based on your selected plan.
- You may cancel your subscription at any time before the next billing cycle through your account dashboard or by contacting customer support.
- Cancellations take effect at the end of the current billing period. No prorated refunds are issued for partial periods.
- We reserve the right to modify subscription pricing with 30 days' advance notice.
- Box contents are curated by our team and may vary based on seasonal availability and your stated preferences.
Intellectual Property
All content on this website, including text, graphics, logos, images, product descriptions, and software, is the property of The Epicurean Trader or our content suppliers and is protected by United States and international copyright laws. Unauthorized use of any materials on this site is strictly prohibited.
Limitation of Liability
In no event shall The Epicurean Trader, its directors, officers, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your access to or use of our website or services. Our total liability for any claim shall not exceed the amount paid by you for the product or service giving rise to such claim.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in San Francisco County, California.
Changes to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Your continued use of our website following any changes constitutes acceptance of those changes. We encourage you to review these terms periodically.
Shipping Policy
We're proud to ship our curated selection of artisan food, drink, and lifestyle products to customers across the United States. Here's everything you need to know about our shipping process.
Shipping Coverage
We currently ship to 46 states nationwide. Due to state regulations on alcohol shipment, we are unable to ship alcohol products to the following states: Alabama, Mississippi, South Dakota, and Utah. Non-alcohol products can be shipped to all 50 states.
Delivery Times
- Standard Shipping: 3–5 business days from order processing
- Expedited Shipping: 2–3 business days from order processing
- Overnight Shipping: Next business day delivery (order by 12 PM PT)
- Provisions Club Boxes: Ship on the first week of each month, delivered within 2–4 business days
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). During peak seasons (holidays, special releases), processing may take an additional 1–2 business days.
Shipping Rates
- Free Standard Shipping on orders over $75
- Standard Shipping: $8.95 for orders under $75
- Expedited Shipping: $14.95
- Overnight Shipping: $24.95
- Provisions Club: Free shipping included with all subscription tiers
Temperature-Controlled Shipping
Perishable items, including artisan cheeses, charcuterie, chocolate (during warm months), and select prepared foods, are shipped in insulated packaging with ice packs or gel packs at no additional charge. During summer months (June–September), we may upgrade to expedited shipping for perishable items to ensure product quality upon arrival.
Alcohol Shipping
All alcohol shipments comply with federal and state regulations. Orders containing alcohol:
- Require an adult signature (21+) at time of delivery
- Cannot be shipped to P.O. boxes
- Are shipped via licensed carriers authorized to deliver alcohol
- May experience delays during extreme weather to protect product integrity
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can also track your order status through your account dashboard on our website.
Gift Orders
We offer gift shipping with optional gift messages. Gift orders will not include pricing information. Gift receipts can be included upon request. For corporate gifting and bulk orders, please contact us at gifts@theepicureantrader.com.
International Shipping
We do not currently offer international shipping. We hope to expand our shipping coverage in the future. Please sign up for our newsletter to be notified when international shipping becomes available.
Return Policy
Your satisfaction is our priority. We stand behind the quality of every product we sell. If you're not completely happy with your purchase, we're here to make it right.
Satisfaction Guarantee
We offer a satisfaction guarantee on all products. If you are unsatisfied with any item for any reason, please contact our customer service team within 7 days of delivery, and we will work with you to find a solution — whether that's a replacement, store credit, or refund.
Damaged or Defective Items
If your order arrives damaged, defective, or with items missing:
- Contact us within 7 days of delivery
- Provide photos of the damaged item(s) and packaging
- We will ship a replacement at no cost to you, or issue a full refund
- You do not need to return damaged perishable items
Non-Perishable Returns
Non-perishable items (cookware, barware, home goods, pantry staples in sealed packaging) may be returned within 30 days of delivery if:
- The item is unused and in its original packaging
- You have your order confirmation or receipt
- Return shipping is at the customer's expense unless the return is due to our error
Perishable Items
Due to the nature of perishable goods (cheese, charcuterie, prepared foods, chocolate), we cannot accept returns on these items. However, if a perishable item arrives in poor condition or does not meet your expectations, please contact us within 48 hours of delivery with photos, and we will provide a replacement or refund.
Alcohol Returns
Due to regulatory requirements, we cannot accept returns on alcohol products (wine, spirits, beer) unless the product is damaged, defective, or incorrect. If you receive a damaged or incorrect alcohol product, contact us within 7 days for a replacement or refund.
Provisions Club Returns
Provisions Club subscription boxes are curated experiences and are generally non-refundable. However:
- If items in your box arrive damaged, we will replace them at no charge
- If you are unhappy with your overall curation, contact us and we will work with your curator to adjust future boxes to better match your preferences
- You may cancel your subscription at any time before the next billing cycle
Refund Processing
Approved refunds are processed within 3–5 business days. Refunds are issued to the original payment method. Store credit, when offered as an alternative, is applied to your account immediately and does not expire.
How to Initiate a Return
To start a return or report an issue, please contact us:
Email: support@theepicureantrader.com
Phone: (415) 855-0875
Hours: Monday–Friday, 9 AM – 6 PM PT
Frequently Asked Questions
The Provisions Club is our premium subscription service that delivers a curated box of artisan food, drink, and lifestyle products to your door each month. Each box is hand-selected by our expert curators based on your personal taste preferences, dietary needs, and culinary interests.
We offer three tiers: Essentials (5–6 items, starting at $59/month), Connoisseur (8–10 items, starting at $99/month), and Grand Cru (12–15 premium items, starting at $159/month). Each tier includes free shipping and access to exclusive recipes, pairings, and curator content.
Yes, you can cancel your Provisions Club subscription at any time through your account dashboard or by contacting our customer support team. Cancellations take effect at the end of your current billing cycle — you'll still receive the box for the period you've already paid for.
While each box is curated by our experts, you can set your taste preferences, dietary restrictions (gluten-free, vegan, nut-free, etc.), and cuisine interests through our Taste Quiz and your account preferences. Your assigned curator uses this profile to personalize your selections. You can also provide feedback on past boxes to refine future curations.
Absolutely! Provisions Club gift subscriptions are available in 1-month, 3-month, 6-month, and 12-month options. The recipient will receive a beautifully designed gift notification and can set their own taste preferences. Gift subscriptions do not auto-renew.
Standard shipping typically takes 3–5 business days after processing. Expedited shipping (2–3 business days) and overnight shipping are also available. Provisions Club boxes ship during the first week of each month and arrive within 2–4 business days.
Yes! We offer free standard shipping on all orders over $75. Provisions Club subscribers enjoy free shipping on every box, regardless of order value.
We ship non-alcohol products to all 50 states. Alcohol products can be shipped to 46 states. Due to state regulations, we cannot ship alcohol to Alabama, Mississippi, South Dakota, and Utah.
Perishable items are shipped in insulated packaging with ice packs or gel packs at no extra charge. During warmer months (June–September), we may automatically upgrade to expedited shipping for perishable orders to ensure everything arrives in perfect condition.
We source products from a carefully curated network of artisan producers, small-batch makers, and specialty brands from around the world. Many of our products come from local San Francisco Bay Area producers, while others are sourced from renowned artisan regions in Italy, France, Spain, Japan, and beyond. Every product is tasted and vetted by our curation team before it makes it to our shelves.
Yes! We carry a wide selection of products catering to various dietary needs including gluten-free, vegan, dairy-free, nut-free, keto, and paleo-friendly options. Use the dietary filters on our shop pages to find products that match your needs, or take our Taste Quiz to get personalized recommendations.
Yes, we offer a full corporate gifting program with custom-curated gift baskets, branded packaging options, and bulk ordering discounts. Whether it's client appreciation, employee gifts, or event favors, our team can create the perfect curated experience. Contact us at gifts@theepicureantrader.com for more information.
Absolutely! We welcome visitors to our San Francisco retail locations. Our knowledgeable staff can help you discover new products, put together custom gift baskets, and share tasting notes. Check our website for current store hours and locations.
To initiate a return, contact our customer support at support@theepicureantrader.com or call (415) 855-0875 within 7 days of delivery. For damaged items, please include photos of the damage. We'll provide a prepaid return label for eligible items or arrange a replacement.
We're sorry to hear that! Please contact us within 7 days of delivery with photos of the damaged item(s) and packaging. We will ship a replacement at no cost to you or issue a full refund. You do not need to return damaged perishable items.
Approved refunds are processed within 3–5 business days and issued to your original payment method. Depending on your bank or credit card provider, it may take an additional 5–10 business days for the refund to appear on your statement.