Popular questions

All orders outside of San Francisco County are shipped via FedEx. An adult over 21 will always need to be present to accept the delivery if it contains alcohol. We cannot ship alcohol to P.O. Boxes.
We ship Monday through Friday, and orders generally ship within 1-2 business days after being placed. An email confirmation with carrier and tracking information will be sent when your order is shipped.
If you need to change your address or cancel an order, email us at giftbaskets@theepicureantrader.com. If the order has already shipped, a $15 rerouting fee will be charged to cover the address change. Cancelled orders will incur a 10% restocking fee.
Email us at giftbaskets@theepicureantrader.com with photo documentation and we will issue a refund or send a replacement.
Alcohol shipments require adult verification to ensure they aren't delivered to underage recipients. It is recommended that you provide an address where you know an adult will be available to sign.
We offer local delivery to any address within San Francisco County.
Store Pickup orders will be held for 14 days. After this period, if arrangements have not been made, the order will be canceled and a refund will be issued, minus a 10% restocking fee. If the refund window set by your credit card company has expired, a store credit will be issued minus a 10% restocking fee.

We ship Monday through Friday, and orders generally ship within 1-2 business days after being placed. An email confirmation with carrier and tracking information will be sent when your order is shipped.
Store Pickup orders will be held for 14 days. After this period, if arrangements have not been made, the order will be canceled and a refund will be issued, minus a 10% restocking fee. If the refund window set by your credit card company has expired, a store credit will be issued minus a 10% restocking fee.

All orders outside of San Francisco County are shipped via FedEx. An adult over 21 will always need to be present to accept the delivery if it contains alcohol. We cannot ship alcohol to P.O. Boxes.
Store Pickup orders will be held for 14 days. After this period, if arrangements have not been made, the order will be canceled and a refund will be issued, minus a 10% restocking fee. If the refund window set by your credit card company has expired, a store credit will be issued minus a 10% restocking fee.

If a shipment is returned after multiple delivery attempts, we can reship to a new address for an additional shipping fee. If there is no alternate shipping address, we will refund the order minus a $25 returned shipment fee. If you're having trouble with your delivery, contact us right away, we're always happy to help coordinate.
If you need to change your address or cancel an order, email us at giftbaskets@theepicureantrader.com. If the order has already shipped, a $15 rerouting fee will be charged to cover the address change. Cancelled orders will incur a 10% restocking fee.

Email us at giftbaskets@theepicureantrader.com with photo documentation and we will issue a refund or send a replacement.