Popular questions

Product Product
Which Carrier Will My Purchase Ship With?

All orders outside of San Francisco County are shipped via FedEx.  An adult over 21 will always need to be present to accept the delivery if it contains alcohol. We cannot ship alcohol to P.O. Boxes.

When Will My Purchase Ship?

We ship Monday through Friday, and orders generally ship within 1-2 business days after being placed. An email confirmation with carrier and tracking information will be sent when your order is shipped.

How Can I Change My Shipping Address Or Cancel My Order?

If you need to change your address or cancel an order, email us at giftbaskets@theepicureantrader.com.  If the order has already shipped, a $15 rerouting fee will be charged to cover the address change.  Cancelled orders will incur a 10% restocking fee.

What Should I Do If Items Are Damaged In Transit?

Email us at giftbaskets@theepicureantrader.com with photo documentation and we will issue a refund or send a replacement.

Why Does My Package Require Adult Verification?

Alcohol shipments require adult verification to ensure they aren't delivered to underage recipients. It is recommended that you provide an address where you know an adult will be available to sign.

Which Zip Codes Are Available For Local Delivery?

We offer local delivery to any address within San Francisco County.

How Long Do I Have To Collect My Store Pickup Order?

Store Pickup orders will be held for 14 days. After this period, if arrangements have not been made, the order will be canceled and a refund will be issued, minus a 10% restocking fee.  If the refund window set by your credit card company has expired, a store credit will be issued minus a 10% restocking fee.

PAYMENT PAYMENT
When Will My Purchase Ship?

We ship Monday through Friday, and orders generally ship within 1-2 business days after being placed. An email confirmation with carrier and tracking information will be sent when your order is shipped.

How Long Do I Have To Collect My Store Pickup Order?

Store Pickup orders will be held for 14 days. After this period, if arrangements have not been made, the order will be canceled and a refund will be issued, minus a 10% restocking fee.  If the refund window set by your credit card company has expired, a store credit will be issued minus a 10% restocking fee.

ORDERS ORDERS
Which Carrier Will My Purchase Ship With?

All orders outside of San Francisco County are shipped via FedEx.  An adult over 21 will always need to be present to accept the delivery if it contains alcohol. We cannot ship alcohol to P.O. Boxes.

How Long Do I Have To Collect My Store Pickup Order?

Store Pickup orders will be held for 14 days. After this period, if arrangements have not been made, the order will be canceled and a refund will be issued, minus a 10% restocking fee.  If the refund window set by your credit card company has expired, a store credit will be issued minus a 10% restocking fee.

SHIPPING SHIPPING
What Happens If The Shipping Carrier Is Unable To Deliver My Package?

If a shipment is returned after multiple delivery attempts, we can reship to a new address for an additional shipping fee.  If there is no alternate shipping address, we will refund the order minus a $25 returned shipment fee.  If you're having trouble with your delivery, contact us right away, we're always happy to help coordinate.

If a shipment is returned after multiple delivery attempts, we can reship to a new address for an additional shipping fee.  If there is no alternate shipping address, we will refund the order minus a $25 returned shipment fee.  If you're having trouble with your delivery, contact us right away, we're always happy to help coordinate.

If you need to change your address or cancel an order, email us at giftbaskets@theepicureantrader.com.  If the order has already shipped, a $15 rerouting fee will be charged to cover the address change.  Cancelled orders will incur a 10% restocking fee.

RETURNS RETURNS
What Should I Do If Items Are Damaged In Transit?

Email us at giftbaskets@theepicureantrader.com with photo documentation and we will issue a refund or send a replacement.